Privacy Policy – IGNOU Solution Hub
This Privacy Policy governs the manner in which IGNOU Solution Hub (ignousolutionhub.com) collects, uses, stores, and protects information provided by users of the website. By accessing or using this website, you consent to the collection and use of information in accordance with this Privacy Policy and applicable laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
IGNOU Solution Hub respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how it is used, and the circumstances under which it may be shared.
Information We Collect
We may collect personal and non-personal information from users when they visit the website, place an order, make a payment, or contact us. The information collected may include:
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Name
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Email address
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Phone number
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Order and transaction details
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Billing information
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Technical data such as IP address, browser type, and device information
We do not store sensitive payment information such as debit/credit card numbers, CVV, net banking credentials, or wallet passwords.
How We Use Your Information
The information collected is used strictly for legitimate business purposes, including:
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Processing payments and fulfilling orders
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Providing access to digital products and download links
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Communicating order confirmations, updates, and support responses
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Handling refund or dispute-related requests
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Improving website functionality and user experience
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Complying with applicable legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes.
What We Share With Others
IGNOU Solution Hub may share limited user information with trusted third parties only to the extent necessary to provide services and operate the website effectively. Such sharing is done on a need-to-know basis and in compliance with applicable data protection laws.
We may share information with third-party service providers who assist us in:
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Processing payments
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Managing transactions and order fulfilment
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Maintaining website performance, hosting, and security
All such third parties are required to maintain confidentiality and are prohibited from using the information for any purpose other than providing services to IGNOU Solution Hub.
Payments (CCAvenue Payment Gateway)
We accept payments through the CCAvenue payment gateway(Privacy Policy), a secure third-party payment processing service. When you make a payment on our website, certain information is shared with CCAvenue solely for the purpose of completing and supporting the transaction.
The information shared with the payment gateway may include:
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Purchase amount and transaction details
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Billing information provided by the user
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Payment identifiers required to authorize and process the transaction
IGNOU Solution Hub does not have access to or store your sensitive financial information. All payment data is processed securely on the payment gateway’s servers. The handling of such data is governed by CCAvenue’s own privacy and security policies, which users are encouraged to review separately.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. Users may choose to disable cookies through browser settings; however, doing so may limit certain website features.
Data Security
We implement reasonable security practices and procedures to safeguard your information from unauthorized access, misuse, loss, or alteration. While we take appropriate measures to protect data, no method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.
User Rights and Responsibilities
Users have the right to:
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Access or request correction of their personal information
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Withdraw consent by discontinuing use of the website
Users are responsible for ensuring the accuracy of the information they provide and for maintaining the confidentiality of their contact details.
Third-Party Links
Our website may contain links to third-party websites. IGNOU Solution Hub is not responsible for the privacy practices or content of such external websites. Users should review the privacy policies of those sites independently.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required under applicable law. Once no longer required, data is securely deleted or anonymized.
Changes to This Privacy Policy
IGNOU Solution Hub reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website. Continued use of the website constitutes acceptance of the revised policy.
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of the competent courts in India.
Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Email: ignouassignment123@gmail.com
Phone: 9891268050 / 7982987641
By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.