Cancellation & Refund Policy – IGNOU Solution Hub

Effective Date: September 2026

This Cancellation & Refund Policy constitutes part of the Terms & Conditions applicable to IGNOU Solution Hub, operating through IGNOUSolutionHub.com (“Company”, “we”, “us”, or “our”).

By accessing the website, purchasing a product, making a payment, or downloading/accessing any digital material, you acknowledge that you have read and understood this Cancellation & Refund Policy and agree to be bound by its applicable provisions.

1. Nature of Our Products

IGNOU Solution Hub provides digital academic reference materials, including:

• IGNOU Solved Assignments
• Previous Year Question Papers with Solutions
• Guess Papers
• Project and Dissertation Reference Material
• Other academic and educational PDF resources

Our products are delivered primarily in digital PDF format.

Because these products are digital and may be made available immediately after successful payment, customers should carefully verify the course code, subject, programme, academic session, and product details before completing an order.

2. Digital Delivery and Completion of Order

After successful payment, the purchased digital product may be made available through the website’s download section and/or through a secure download link sent to the registered email address.

For the purpose of this policy, delivery shall generally be considered completed when the purchased product has been made available for download or access, regardless of whether the customer subsequently opens or downloads the file.

Customers are responsible for ensuring that their device, software, internet connection, and PDF-reading application are capable of accessing the purchased material.

A failure to download or open a file caused by the customer’s device, software, internet connection, email service, or other technical circumstances outside our reasonable control does not automatically create a right to a refund.

3. Product Verification Before Purchase

Customers are solely responsible for checking the product information before placing an order, including:

Course Code + Subject + Programme + Academic Session + Product Type

IGNOU Solution Hub shall generally not be responsible for an incorrect purchase resulting from the customer’s failure to verify these details before payment.

If you are uncertain about a product, course code, session, or programme, please contact us before making the purchase.

4. General Refund and Cancellation Policy

Due to the digital nature of our products and the immediate availability of downloadable content, all sales are generally final and non-cancellable after delivery or access has been provided.

Once a digital product has been delivered, accessed, or made available for download, a refund will generally not be provided merely because the customer changes their mind or no longer requires the material.

However, genuine refund requests may be considered in the limited circumstances described below, subject to verification.

5. Exceptional Circumstances for Refund

A refund request may be considered where it is verified that:

• The same product was purchased twice by the same customer by mistake.
• The product delivered is materially different from the product description displayed on the website.
• The customer received a product belonging to an incorrect course or subject due to an error attributable to IGNOU Solution Hub.
• Payment was successfully completed but the purchased product was not delivered or made available due to an issue attributable to us.

All refund requests are subject to verification of the order and payment details.

6. Refund Request Time Limit

Eligible refund requests must be submitted within 48 hours from the date of purchase.

Requests submitted after the 48-hour period may not be considered.

Customers should provide sufficient information and supporting evidence so that the issue can be verified efficiently.

7. Situations Where Refunds Are Not Provided

Refunds will generally not be provided for circumstances including, but not limited to:

• Change of mind after purchase.
• Failure to verify the course code, programme, subject, or session before payment.
• Purchase of the wrong product by the customer.
• Failure to download the material within the permitted download period.
• Dissatisfaction based solely on personal expectations.
• Differences in writing style, presentation, formatting, or individual interpretation.
• Minor spelling, formatting, typographical, or individual-answer issues.
• Academic marks, grades, examination results, or project outcomes.
• Failure to achieve a desired academic result.
• Device, software, PDF-reader, email, or internet compatibility problems.
• Loss of access caused by the customer’s own device, account, or technical environment.
• Presence of a standard watermark on a purchased PDF.

8. PDF Watermark Policy

To protect our digital content against unauthorized copying, redistribution, resale, and misuse, PDF products provided by IGNOU Solution Hub may contain a watermark.

The watermark may contain information such as the IGNOU Solution Hub name, website information, copyright/protection information, order-related identification, customer-related identification, or other security details.

By purchasing a digital PDF product, the customer acknowledges and accepts that:

• The PDF may contain a watermark.
• The watermark may appear on one or more pages.
• The watermark may be visible during normal use of the document.
• The watermark must not be removed, altered, hidden, cropped, or digitally modified.
• Watermarked PDFs must not be shared, redistributed, resold, or uploaded to other platforms.
• Watermark removal is not included with the purchase unless expressly stated on the relevant product page.
• A request for watermark removal does not qualify as a refund or cancellation reason.

The watermark is a digital content-protection measure and does not affect the customer’s permitted personal educational use of the purchased material.

9. Wrong Product or Duplicate Purchase

If a customer accidentally purchases the same digital product twice, the customer should contact us within 48 hours with both order details.

After verification, the duplicate transaction may be considered for a refund.

Where the wrong course or product has been delivered due to an error on our side, the customer should contact us promptly. Depending on the circumstances, we may provide the correct product, replacement, or refund after verification.

10. Refund Request Procedure

To request a refund, please contact us using the email address provided below.

Email: ignouassignment123@gmail.com
Subject: Refund Request

The email should include:

• Order number
• Customer name
• Email address used for the purchase
• Product purchased
• Date of purchase
• Detailed explanation of the issue
• Relevant screenshots or supporting evidence, where applicable

We will review the request and generally respond within three (3) business days.

If a refund is approved, the amount will generally be processed within 7–10 business days, subject to the processing time of the relevant bank, payment gateway, or financial institution.

11. Full Refund for Incorrect Delivery

A 100% refund may be provided where it is conclusively verified that:

• The delivered product belongs to an entirely wrong course or subject due to an error attributable to us; or
• The purchased product was not delivered despite successful payment and the issue is attributable to us.

Where appropriate, we may alternatively provide the correct product instead of a monetary refund, subject to customer communication and verification.

Minor errors, individual answer differences, formatting issues, or differences in interpretation do not automatically qualify for a full refund.

12. Academic Content Disclaimer

All assignments, projects, solutions, guess papers, and other materials provided by IGNOU Solution Hub are intended strictly for educational reference and guidance purposes.

We do not guarantee:

• Absolute accuracy of every answer.
• Completeness of every piece of content.
• Originality of material in the context of a student’s own academic submission.
• Particular marks or grades.
• Examination success.
• Repetition of Guess Paper questions.
• Assignment or project approval.

Students are responsible for researching, verifying, modifying, and writing their final academic work in accordance with applicable IGNOU rules and academic-integrity requirements.

13. Assignment Question Coverage

Where an assignment provides options regarding the number of questions to be attempted, our solved material may cover the minimum compulsory questions and relevant questions intended for the study/reference purpose.

Coverage of particular questions does not constitute a guarantee of marks or academic performance.

14. Sources and Content Preparation

Our materials may be prepared using relevant academic resources, including:

• IGNOU study blocks and study material.
• Prescribed academic references.
• Previous examination papers.
• Reliable educational resources.
• Verified online academic sources.

Students should verify important information against the latest official IGNOU instructions, syllabus, notifications, and academic requirements before submission.

15. Technical Problems and Third-Party Services

IGNOU Solution Hub is not responsible for technical problems that are outside our reasonable control, including:

• Payment gateway failures.
• Banking or payment-processing delays.
• Internet connectivity problems.
• Customer device incompatibility.
• PDF-reader or software problems.
• Email delivery failures caused by third-party providers.
• Temporary website or server interruptions.
• Other third-party service disruptions.

Where a technical issue is attributable to us and prevents delivery of a purchased product, we will make reasonable efforts to resolve the issue or provide an appropriate remedy.

16. Limitation of Liability

To the maximum extent permitted by applicable law, IGNOU Solution Hub, its owners, employees, service providers, and affiliates shall not be liable for indirect, incidental, special, consequential, or other losses arising from the use of or reliance upon our website or materials.

This may include academic loss, loss of marks or grades, financial loss, reputational loss, or consequences resulting from misuse of the material or failure to follow applicable academic requirements.

Nothing in this policy is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted under applicable Indian law.

17. Academic Responsibility

Students remain responsible for:

• Verifying the accuracy and relevance of information.
• Following current IGNOU guidelines.
• Maintaining academic integrity.
• Preparing their own final academic submissions where required.
• Checking deadlines, submission procedures, and course requirements.

IGNOU Solution Hub does not represent itself as an official IGNOU authority unless expressly stated otherwise.

18. Modification of Policy

IGNOU Solution Hub reserves the right to modify, amend, update, or replace this Cancellation & Refund Policy from time to time.

Any updated version may be published on the website and shall become applicable from the date specified on the updated policy.

Customers are encouraged to review the policy before making a purchase.

19. Governing Law

This policy shall be governed by the applicable laws of India.

Any dispute relating to purchases, refunds, digital products, or services shall be dealt with in accordance with applicable Indian law and before the competent courts having jurisdiction, subject to applicable consumer-protection and other statutory rights.

20. Customer Acceptance

By purchasing, accessing, downloading, or using a product from IGNOU Solution Hub, the customer acknowledges that they have read and understood this Cancellation & Refund Policy and agree to its applicable terms.

This policy should be read together with the website’s Terms & Conditions, Privacy Policy, and Legal Disclaimer.

Contact and Customer Support

For refund requests, order-related concerns, or questions regarding this policy:

Email: ignouassignment123@gmail.com
Phone: 9891268050 / 7982987641

Customer Support Hours:
Monday to Saturday: 9:00 AM – 6:00 PM
Excluding public holidays.

We generally aim to respond to customer queries within 24–48 hours.